Shipping & Warranties
SHIPPING AND LEAD-TIMES
In general, Panasonic Toughbooks, accessories and related mounting equipment are enterprise solutions that are typically custom built to order and thus carry a lead-time of anywhere from 2-3 weeks to 2-3 months. Please be advised that online orders where expedited shipping is chosen does NOT mean that specific product is in stock and will ship right away. It simply means we will ship via the selected method when the product is available to ship. We can only confirm availability over the phone or online chat. While we do our best to have a wide variety of Toughbook models and accessories in stock, this particular supply chain is challenging and we ask that customers please confirm availability with us on the phone when time is a priority. Additionally, expedited shipping will not apply to multiple items that might have multiple lead-times and ship dates. It is typically applying to the main item of an order. Again, please call us ASAP at 877-532-8088 to discuss urgent needs and expedited shipping.
RETURNS
Due to restrictions set by the manufacturer and their distributors, Panasonic Toughbook computers and accessories cannot be returned. Customers should refuse delivery of any visibly damaged packages. Any non-visible damage must be reported immediately to MooringTech.com. Defective or malfunctioning units must be handled directly with Panasonic at 1-800-LAPTOP5 (800-527-867). Potential exceptions to this return policy can only be arranged prior to purchasing product and only with the explicit consent of a sales representative who is firmly aware of all extenuating circumstances. Returns will not be accepted by MooringTech.com without a Return Merchandise Authorization (RMA). Returned items lacking an RMA will be refused or sent back to the customer at the customer’s expense. Shipping and handling charges are always non-refundable. Please contact us at 877-532-8088 with any questions or concerns regarding this return policy.
STANDARD WARRANTY
All new Panasonic Toughbooks sourced from authorized dealers are protected from manufacturing defects for three years. The standard warranty includes a priority parts exchange program and repair service at no cost with overnight shipping to and from Panasonic included. Panasonic’s standard warranty (often referred to as “Toughbook Preferred”) also includes lifetime technical support directly with Panasonic at 1-800-LAPTOP-5. In addition, Toughbook end-users have online access to drivers, first-aid disks, BIOS updates, tools, utilities and manuals. Panasonic's Standard Manufacturer's Warranty does NOT cover accidental damage of any kind.ORIGINAL BATTERY WARRANTY
All new batteries, whether included in the original Toughbook purchase or acquired as an accessory after the fact, are covered under warranty for one (1) year from date of purchase. Replacement batteries supplied to a customer under warranty are only covered through the end-date of the original purchase.
EXTENDED WARRANTY
Extends original standard warranty (minus the battery) through 4 or 5 years.
PROTECTION PLUS
While the standard warranty covers anything that happens to your Toughbook under normal operations (meaning manufacturer’s defects), it does NOT cover accidental damage of any kind. It is a common misconception that MIL-STD rated laptops like a Toughbook are warrantied for damage within a parameter like a 6ft drop. Meaning if you drop your Toughbook from 3 feet and it breaks then it is covered by the standard warranty. This is NOT correct. It is impossible for Panasonic to know if it were 3 inches or 3 stories. The only way to be covered from accidental damage is to purchase a Protection Plus or Ultimate Care warranty upgrade. Protection Plus covers one major component failure per year and is limited to one complete device replacement during the warranty period.
ULTIMATE CARE
Ultimate Care is essentially unlimited Protection Plus. This means Panasonic will fix or replace your Toughbook an unlimited number of times within the upgraded warranty period. It does not apply in the case of natural disasters (think hurricane or fire) as well as theft/lose and intentional damage (you as the customer trying to upgrade an internal component when you shouldn’t).ONSITE SERVICE
This upgrade stands alone and is applied to any warranty or upgraded warranty you have on a Toughbook. Meaning if you have Ultimate Care, it also will now be on-site with Panasonic’s onsite upgrade. Panasonic will send out a Panasonic-certified technician to your door to perform repairs onsite.
WARRANTY DISCLAIMER
MooringTech.com expressly disclaim all warranties either express or implied, including any implied warranty of merchantability or of fitness for a particular purpose. MooringTech.com shall have no liability to anyone for incidental or consequential damages or any other liability, loss or damage arising out of or related to the merchandise. All merchandise is sold "AS IS." MooringTech.com makes no warranty as to the performance of any merchandise sold. We are not responsible for system downtime, lost data, etc. This disclaimer by “MooringTech.com” in no way affects the terms of a manufacturer's warranty. All trademarks or service marks are property of their respective owners. All new products come with the full manufacturer's warranty. Please contact the manufacturer to arrange for the warranty handling of all defective products. MooringTech.com does not provide any kind of repair services. Panasonic Support can be reached at 1-800-LAPTOP-5.
This privacy policy is only applicable to the Web site under http://mooringtech.com and its subsidiaries (referred to collectively below as "the Company"). The Company aims to obtain the satisfaction and trust of our customers by providing superior products and services, in accordance with our Basic Business Philosophy. As part of our efforts to achieve this goal, we have implemented the following policy to protect your personal information collected on the Company's website. A person responsible for the protection of personal information has been appointed to every organization within the Company in an effort to ensure that such information is managed appropriately. In cases where you are asked to supply or register your personal information by which you can be identified, such as name, address, e-mail address, or telephone number, the Company will inform you of the purpose of use, as well as whom to contact with any related inquiries. You will only be asked to provide your personal information within the scope appropriate to the purpose. The Company will make use of personal information only within the scope appropriate to the purpose of use to which you have agreed. The Company will not supply or disclose your personal information to third parties except in cases where you have agreed beforehand, provides that the Company can disclose it when it is necessary; 1) to outsource the work or 2) for some other justifiable reason. If you wish to review your personal information, please contact to the relevant contact person we show on the website where you supplied or registered your personal information. The Company will make the efforts to appropriately respond to your request. The Company will make reasonable efforts to maintain and improve security to ensure that personal information is managed safely. While complying with applicable laws and regulations, the Company will make ongoing efforts to improve and upgrade measures taken to protect personal information.
With regard to inquiries regarding personal information supplied or registered by you, requests to review such information, etc., should be directed to the contact person indicated at the specific website where the information was submitted. Please direct inquiries regarding the Company's Privacy Policy here. If you are under the age of 13, you are requested to obtain the consent of your parent or guardian, before your personal information is submitted.
USE OF COOKIES
Cookies are small data files that are written to your hard disk when you visit a website. They are used, for example, to identify you when you revisit the website at a later time. The information contained in cookies is exchanged between the website and your Web browser program, but websites are not allowed to read information from cookies created by other websites or other data on your hard disk. Many websites use cookies, but you may set your Web browsers to inform them before accepting new cookies or to refuse all cookies, if you so wish. These terms of use (referred to below as "the Terms of Use") are only applicable to the website under http://MooringTech.com and its subsidiaries (referred to collectively below as "the Company"). Please note that specific pages or material on the Company's website may have their own individual conditions. Use of such specific pages or material on the Company's website is subject to such individual conditions as well as the Terms of Use. In case of any conflict between any conditions of the Terms of Use and such individual conditions, such individual conditions prevail.
COPYRIGHT
1. Copyright for the Company's website and all material appearing on it, such as text, photographs, images, music, and audio, (referred to collectively below as "content") belongs to the Company, the original author, or other entities.
2. Duplication, public transmission, modification, deletion, or reproduction on your website of content from the Company's website without the authorization of the copyright holder, whether the Company, the original author, or another entity, is prohibited under copyright law, except for printing or storage for personal use, or other specific use permitted under copyright law. You are therefore requested to contact the Company to obtain permission before making use of content appearing on the website. Note that permission to use such content may be refused if it contains portraits that are protected under law, copyrighted material or trademarks belonging to third parties, etc., or if the intended usage is deemed inappropriate by the Company.
3. If use is made of content with the permission of the Company, you are requested to display the copyright notice specified by the Company. Modification or deletion of the copyright notice without prior notice to the Company is prohibited.
TRADEMARKS
1. Rights to the trademarks, logos, and product names appearing on the Company's website belong to the Company or to other entities. Usage of the above without authorization from the Company or the right holder is prohibited under trademark law, except for specific use permitted under trademark law or other laws. You are therefore requested to contact the Company to obtain permission before making use of trademarks, etc., appearing on the website.
USE OF WEBSITE
1. The content and other information appearing on the website are provided on "AS IS" basis. The Company makes no representation and warranty, either express or implied, as to the accuracy, usefulness, or certainty of any of the content or other information appearing on the website. The Company assumes no responsibility for any harm or loss to you that may arise through the use of content or other information appearing on the website.
2. The Company reserves the right to change or discontinue any or all elements of the website, including its structure, usage conditions, URL, and content or other information without prior notice.
3. The Company reserves the right to interrupt or discontinue operation of the website without prior notice.
LINKS TO WEBSITE
1. When linking to the Company's website (including listing the URL of the Company's website in a printed publication such as a magazine or a book), you are requested to contact the Company. Note that a lack of response from the Company does not indicate approval of the request to link to the website.
2. You are requested to contact the administrator (webmaster@MooringTech.com) should the website where the link to the Company's website appears undergo major changes.
3. Links to the Company's website should point to the top page's URL (http://MooringTech.com).
4. When linking to the Company's website, you are requested to specify the name of the Company as an owner of linked page in the form "MooringTech.com" or "Mooring Tech, Inc. " and to take care to avoid errors in spelling, etc. When using a banner logo for the link, make sure to use the banner logo shown below. Trademark and intellectual property rights for the banner logo belong to the Company. If the banner logo is used, it must not be modified or changed in any way (shape, color, text, etc.).
5.) Linking to the Company's website is not permitted if any of the following is the case, or is suspected of being the case.
-If the website linking to the Company's website libels or defames the Company, its subsidiaries, their officers, or their employees.
- If the website linking to the Company's website is deleterious to public order and morals, or could otherwise harm the trustworthiness or dignity of the Company.
- If the format of the link makes it unclear that the material it references comes from the Company's website, such as links whose targets appear within a frame on your website.
- If the link is presented in a manner that could create the mistaken impression of a collaborative or cooperative relationship between you and the Company, or the mistaken impression that the Company certifies or supports your website on which the link appears. If the link is judged by the Company to be inappropriate for any other reason.
6. With regard to links to the Company's website to which any of the items listed in 4-5. above apply, the Company may request deletion of the link even if authorization has been granted previously.
7. The Company makes no representation and warranty, either express or implied, regarding the content of websites linked to from the Company's website. In addition, the Company does not intend to imply any special relationship between the Company and the companies operating websites linked to from the Company's website, nor to imply that the Company endorses or recommends the products or services of those companies. It is up to you to check the usage conditions, privacy policy, etc., of websites linked to from the Company's website before accessing such websites.
SUGGESTIONS
1. Occasionally the Company will solicit from your suggestions, ideas, etc., via specific websites it operates. In such cases, the handling of the suggestions, ideas, etc., submitted shall be subject to the conditions stipulated in the submission guidelines posted on the website.
2. Except as described in 5-1. above, the Company does not accept suggestions, ideas, etc., from customers via the Web, e-mail, or postal mail.
3. Sending any suggestions, ideas, etc. to the Company via the Web, e-mail, or postal mail in spite of 5-1. and 5-2. above, you will agree the conditions listed below.
- The Company assumes no obligation to maintain confidentiality regarding the suggestions, ideas, etc., submitted.
-The Company assumes no obligation to study, evaluate, or utilize the suggestions, ideas, etc., submitted.
-The Company assumes no responsibility to compensate in any way the submitter or any third party even in the event that a product or service similar in whole or in part to the suggestions, ideas, etc., submitted is announced or released by the Company.
-The Company may freely use at its discretion the suggestions, ideas, etc., submitted. In addition, the submitter may not exercise copyright or any other rights regarding the suggestions, ideas, etc., submitted.
APPLICABLE LAWS
1. Except where otherwise stipulated, the laws of The United States of America shall apply to the use of the Company's website and the implementation of the Terms of Use.2. Except where otherwise stipulated, the US District Court shall be the court of first jurisdiction for all disputes related to the Company's website.
INQUIRIES - Please contact the administrator (webmaster@mooringtech.com) to submit any questions or comments you may have regarding the Company's website, permission to link to it, etc.
