Return Policy and Availability Guidance

SHIPPING AND LEAD-TIMES

PLEASE BE ADVISED:  Panasonic TOUGHBOOK laptops and tablets, accessories and related mounting equipment are enterprise solutions that are typically custom-built to order and thus carry a lead time of anywhere from 2-3 weeks to 2-3 months. Please note that online orders where expedited shipping is selected do NOT mean that a specific product is in stock and will ship right away. It simply means we will ship via the selected method when the product is available to ship. We can only confirm availability over the phone or online chat.  Availability changes daily if not hourly.  While we do our best to have a wide variety of TOUGHBOOK models and accessories in stock, this particular supply chain is challenging and we ask that customers please confirm availability with us on the phone when time is a priority. Additionally, expedited shipping will not apply to multiple items that might have multiple lead times and ship dates. It is typically applying to the main item of an order. Again, please call us ASAP at 877-532-8088 to discuss urgent needs and expedited shipping.

RETURNS

Due to restrictions set by the manufacturer and their distributors, Panasonic TOUGHBOOK computers and accessories cannot be returned. Customers should refuse delivery of any visibly damaged packages. Any non-visible damage must be reported immediately to MooringTech.com. Defective or malfunctioning units must be handled directly with Panasonic at 1-800-LAPTOP5 (800-527-867). Potential exceptions to this return policy can only be arranged prior to purchasing the product and only with the explicit consent of a sales representative who is firmly aware of all extenuating circumstances. Returns will not be accepted by MooringTech.com without a Return Merchandise Authorization (RMA). Returned items lacking an RMA will be refused or sent back to the customer at the customer’s expense. Shipping and handling charges are always non-refundable.  Approved returns will almost always include a 20% restocking fee.  We are not intending to be difficult to work with and value our customer's business.  However, Panasonic TOUGHBOOK devices, all related accessories, and vehicle mounting solutions are not normal consumer products.  These are custom-built, made-to-order solutions that are NON-RETURNABLE.  Please contact us at 877-532-8088 with any questions or concerns regarding this return policy.